You can request a return by entering your order information on our Returns Portal.
Please note that we do not issue refunds to the original form of payment. Instead, all orders are eligible for store credit or one free exchange. To obtain your complimentary return label, please initiate a return in our Returns Portal. Kindly note that free returns are not available for international addresses.
We accept returns on items purchased within 14 days from when you receive your package. To be eligible, all products must be returned in their original condition, with all original tags attached. We do not accept items that have been worn, washed, or are deemed unsanitary. Please be aware that it is at our discretion to assess the condition of returned items. If an item is found to be in poor condition, we reserve the right to refuse the return or store credit and will return the item to the sender at their expense.
We cannot cancel or refund any bespoke, personalized, or custom orders. All sales of vintage items are final.
Please allow up to 2 weeks for your return or exchange to be processed.
Please note: We do not make exceptions to our policy.
Tracking
There are times when the shipping courier will not scan the package immediately. Once you have been notified about your package's departure, please allow tracking information 48 hours to update once notified.
Packages Returned To Sender or Lost Packages
Once a package has been returned to us due to address issues, we will contact you to organize a new delivery. Please Note: We are not responsible for any lost or stolen packages if your courier has marked your order as delivered or is holding your package at your request.
Cancellations and Changes
Once an order has been placed we do not cancel any orders. Please reach out to info@firstportcompany.com if a size or address mistake was made and the change will be made if requested within 24 hours. All other changes can not be accommodated.
Order Inquiries