Shipping & Handling
Orders are typically processed within 3 business days and another 1-2 days to depart our facilities (business days do not include holidays or weekends). Most orders are delivered within 7-10 business days inside the USA and 2-3 weeks for International orders. Delivery times go into affect the day after your order is placed.
Delivery times are subject to possible delays and extension during holidays, launches or restocks, and limited edition releases and promotions. During this post holiday season please allow up to an additional two weeks for delivery.
All orders are sent directly from our facilities in Connecticut and New York City, USA. Tracking numbers will be provided with all orders. We will be happy to assist you with any order questions you might have! Feel free to shoot us an email at Customerservice@firstportcompany.com
Refunds and Exchanges
No Refunds to Original Form of Payment are issued. Only Exchanges or Store Credit will be issued.
Please allow up to 2 weeks for your return to be processed during this time of year.
There are times when the shipping courier will not scan the package immediately. Once you have been notified about your package's departure, please allow tracking information 48 hours to update once notified.
Packages Returned To Sender or Lost Packages
Once a package has been returned to us due to address issues, we will contact you to organize a new delivery.
Please Note: We are not responsible for any lost or stolen packages if your courier has marked your order as delivered or is holding your package at your request.
Cancelations and Changes
Once an order has been placed we do not cancel any orders. Please reach out to email@example.com if a size or address mistake was made and the change will be made if requested in time. All other changes can not be accommodated.
If you have any general questions or order questions we will be happy to answer them! Please feel free to reach out via email: firstname.lastname@example.org