Shipping & Returns

 

Shipping & Handling
 
Orders are typically processed and shipped within 3-5 business days (business days do not include holidays or weekends). Orders placed in the USA are delivered within 2-3 business days upon receipt of the package being dropped off at the shipping facility. International and Custom orders can take up to 2-3 weeks. From time to time USPS or UPS may experience shipping delays that are out of our control. Once package is in USPS or UPS possession via tracking we will be happy to assist you but also suggest contacting USPS for more detailed information.
 
International Shipments: We are still fulfilling International shipments but may experience longer delays depending on customer location due to widespread airline cancellations and restrictions. We are only responsible for relaying the item to the courier, not shipment arrival dates. 
 
Delivery times are subject to possible delays and extension during holidays, launches or restocks, and limited edition releases and promotions.
 
All orders are sent directly from our facilities in Connecticut and New York City, USA. Tracking numbers will be provided with all orders. We will be happy to assist you with any order questions you might have. Feel free to shoot us an email at Hello@firstportcompany.com
 
Please note: All Pre-Order items may take up to 5 weeks for shipment.
 
 
Returns and Exchanges

 

You can request a return by emailing us at Hello@firstportcompany.com. Please include your order number, the type of return you're requesting, and if you're making an exchange, be sure to specify the new size or item you'd like.

Please note that we do not issue refunds to the original form of payment. Instead, all orders are eligible for store credit or one free exchange. To obtain your complimentary return label, please contact us via email at Hello@firstportcompany.com. Kindly note that free returns are not available for international addresses.

We accept returns on items purchased within 14 days from when you receive your package. To be eligible, all products must be returned in their original condition, with all original tags attached. We do not accept items that have been worn, washed, or are deemed unsanitary. Please be aware that it is at our discretion to assess the condition of returned items. If an item is found to be in poor condition, we reserve the right to refuse the return or store credit and will return the item to the sender at their expense.

We cannot cancel or refund any bespoke, personalized, or custom orders. All sales of vintage items are final.

Please allow up to 2 weeks for your return or exchange to be processed.

Please note: We do not make exceptions to our policy.

 

Tracking

There are times when the shipping courier will not scan the package immediately. Once you have been notified about your package's departure, please allow tracking information 48 hours to update once notified.

 

Packages Returned To Sender or Lost Packages

Once a package has been returned to us due to address issues, we will contact you to organize a new delivery. Please Note: We are not responsible for any lost or stolen packages if your courier has marked your order as delivered or is holding your package at your request. 

 

Cancellations and Changes

Once an order has been placed we do not cancel any orders. Please reach out to info@firstportcompany.com if a size or address mistake was made and the change will be made if requested within 24 hours. All other changes can not be accommodated. 

 

Order Inquiries

If you have any general questions or order questions we will be happy to answer them! Please feel free to reach out via email: Hello@firstportcompany.com