Shipping & Handling
Orders are typically processed and shipped within 3-5 business days (business days do not include holidays or weekends). Orders placed in the USA are delivered within 2-3 business days upon receipt of the package being dropped off at the shipping facility. International and Custom orders can take up to 2-3 weeks. From time to time USPS or UPS may experience shipping delays that are out of our control. Once package is in USPS or UPS possession via tracking we will be happy to assist you but also suggest contacting USPS for more detailed information.
International Shipments: We are still fulfilling International shipments but may experience longer delays depending on customer location due to widespread airline cancellations and restrictions. We are only responsible for relaying the item to the courier, not shipment arrival dates.
Delivery times are subject to possible delays and extension during holidays, launches or restocks, and limited edition releases and promotions.
All orders are sent directly from our facilities in Connecticut and New York City, USA. Tracking numbers will be provided with all orders. We will be happy to assist you with any order questions you might have. Feel free to shoot us an email at Hello@firstportcompany.com
Returns and Exchanges
No Refunds to Original Form of Payment are issued. Orders are eligible to be returned for store credit only or one free exchange. Please email us to obtain your free return label, we do not offer free returns for international addresses.
We accept returns of items purchased within the last 14 days from day of receipt. All products must be returned in their original condition. Worn, washed or unsanitary items will not be accepted. All products must also have the original tags. It is at our discretion to determine if the returned product is worn, washed or unsanitary. If it is determined to be in poor condition, orders will not be accepted for a return or store credit. They will be returned to the sender at your expense.
We cannot cancel or refund any bespoke/personalized or custom orders. Vintage Items are all final sale.
Please allow up to 2 weeks for your return and exchange to be processed.
There are times when the shipping courier will not scan the package immediately. Once you have been notified about your package's departure, please allow tracking information 48 hours to update once notified.
Packages Returned To Sender or Lost Packages
Once a package has been returned to us due to address issues, we will contact you to organize a new delivery. Please Note: We are not responsible for any lost or stolen packages if your courier has marked your order as delivered or is holding your package at your request.
Cancellations and Changes
Once an order has been placed we do not cancel any orders. Please reach out to firstname.lastname@example.org if a size or address mistake was made and the change will be made if requested within 24 hours. All other changes can not be accommodated.
If you have any general questions or order questions we will be happy to answer them! Please feel free to reach out via email: Hello@firstportcompany.com