Shipping & Handling
Orders are typically processed within 3 business days and another 1-2 days to depart our facilities. Most orders are delivered within 7-10 business days inside the USA and 2-3 weeks for International orders. Delivery times go into affect the day after your order is placed. Please allow up to two additional weeks for delivery December-January (2021).
All orders are sent directly from our facilities in Connecticut and New York City, USA. Tracking numbers will be provided with all orders. We will be happy to assist you with any order questions you might have! Feel free to shoot us an email at Customerservice@firstportcompany.com
No Refunds to Original Form of Payment are issued. Only Exchanges or Store Credit will be issued.
There are times when the shipping courier will not scan the package immediately. Once you have been notified about your package's departure, please allow tracking information 48 hours to update once notified.
Packages Returned To Sender
Once a package has been returned to us due to address issues, we will contact you to organize a new delivery.
If you have any general questions or order questions we will be happy to answer them! Please feel free to reach out via email: email@example.com